Shipping Information

Shipping Policy

Welcome to Ayatana Australia! We are committed to providing you with an exceptional shopping experience, including efficient and reliable shipping options. Below is our detailed shipping policy for both Australian and international orders.

Australian Shipping

Processing Time:

  • Orders are processed within 1-5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method Estimated Delivery Time Cost
Standard with signature on delivery 3-7 business days $14.25
Express with signature on delivery 1-4 business days $17.75

 

Additional Notes:

  • Free standard shipping Australia-wide for orders over $250 AUD.

  • Tracking information will be provided via email once your order has been dispatched.

International Shipping

Processing Time:

  • Orders are processed within 1-5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

    Hemisphere Weight Estimated Delivery Time Cost
    Northern Hemisphere Up to 500g 10-30 business days $40
    Up to 1kg 10-30 business days $55
    Up to 2kg 10-30 business days $80
    Up to 5kg 10-30 business days $135
    Southern Hemisphere Up to 500g 10-30 business days $35
    Up to 1kg 10-30 business days $60
    Up to 2kg 10-30 business days $85
    Up to 5kg 10-30 business days $135

Additional Notes:

  • All international orders are shipped with signature on delivery.

  • Shipping rates vary based on location and will be calculated at checkout. However, depending on the hemisphere.

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Ayatana Australia is not responsible for any parcels that are damaged, lost, stolen, or delayed during transit.

  • Tracking information will be provided once your order has been dispatched.

Important Information

  • Delays: Please note that shipping times are estimates and may vary due to unforeseen circumstances, including customs delays or natural events.

  • Incorrect Address: Please ensure your shipping address is correct. If you have incorrectly entered your delivery address, please contact our customer service team within one hour of placing your order to amend it. Ayatana Australia is not responsible for lost or delayed shipments due to incorrect address information.

  • Customs & Duties: Ayatana Australia is not responsible for any additional customs duties, taxes, or fees imposed by your country.

Thank you for shopping with Ayatana Australia! We appreciate your support and look forward to serving you.