Returns & Exchanges
RETURNS & EXCHANGES
RETURNS
All eligible items returned for a change of mind will be issued with a store credit.
A change of mind includes but is not limited to the following.
- Just didn't like it
- Colour not exactly what you thought
- Didn't fit how you imagined
- Not a suitable shape for your body
- Wrong size
- Style or fabric not to expectation
If an item is faulty, please refer to our Faulty Returns section below.
If you have any questions please contact; ayatanaustralia@gmail.com
Our items have to be returned within 7 days of receiving the order.
All sale items are not eligible to be returned for change of mind.
For hygiene reasons earrings are also not eligible to be returned for change of mind.
Please choose carefully.
EXCHANGES
If you would like to exchange your item for something else, please return your item(s) as per the below instructions and once we receive your item we will issue you a Credit Note within 5 business days which you can then use to purchase your new item.
RETURN POLICY
Eligible items can be returned within 7 days of delivery for an online credit or store credit.
We do not refund for change of mind.
Items must be received in their original condition - unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be returned to you with additional fees applying
Credit notes can be used to make a future purchase with no expiry date.
Store credits cannot be refunded.
You have to pay for the shipping cost for the item you want to exchange.
You may return your online order instore, provided you bring with you your invoice as proof of purchase.
If a return item(s) is soiled or identified as ineligible for return (earrings, final sale, etc) that item will be returned to you at an additional fee of $15. If you do not agree to pay the postage fee for return of the item(s) or we do not hear back from you within 14 days of contacting you about such an instance, your item will be donated and no reimbursement or responsibility of return will be provided by Ayatana Australia.
FAULTY RETURNS
All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.
All garments are quite delicate and may become damaged if correct care instructions are not followed.
Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
It is advised that all items from Ayatana Australia be cold hand washed only.
We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, please discuss the other available options with our team.
A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major as per Australian Consumer Law.
You will be asked pictures of the faulty item.
If a faulty item is returned to us without our prior approval by our team, it may be deemed ineligible for faulty return and a credit note will be issued.