Returns Policy

Returns & Exchanges Policy

Last Update: 13/05/2026

At Ayatana Australia, we want you to be completely satisfied with your purchase. If you are not, we accept returns for full-priced items under the following conditions:

 

General Return Conditions

 

  • Return Timeframe: Items must be returned within 14 days from the date of delivery.

 

  • Return Process: All returns must be processed through our Easy Return Portal, available on our website. This applies to both Australian and international customers.

 

  • Condition of Items: Items must be in original condition, unworn, unaltered, and unwashed, with all tags attached. Returns will only be accepted if the Ayatana Australia ribbon and plastic sealer are intact. Returns with broken or removed seals and cut ribbon will not be accepted. No exception.

 

  • Return/Exchange Shipping Costs: The cost of return/exchange shipping is the customer’s responsibility, except in cases of manufacturing faults. Please use signature on delivery for return parcels. We are not responsible for any parcels that are lost, damaged, or do not arrive without a signature confirmation.

 

  • Free Shipping Orders: Ayatana Australia offers free shipping on orders over $200. If an order qualified for free shipping because multiple items were purchased, and one or more items are later returned causing the final kept order value to fall below $200, the original shipping cost will be deducted from the refund amount.

 

  • If you would like to make an exchange, please use our Easy Return Portal. Please note that any additional shipping costs are the customer’s responsibility. 

 

  • Sale or discounted items cannot be returned or refunded either.

 

Refund Process

 

To return an item, follow these steps:

·        For Australian and International Orders:
Please process your return through our Easy Return Portal. You will need your order number and email address to complete the process.

Faulty Returns

If you receive a faulty item, please review the following:

 

  • Approval Required: Faulty items must be returned only after prior approval. Items returned without approval may not be accepted. Please use Easy Return Portal

 

  • Manufacturing Faults: Items are considered faulty only due to manufacturing defects. Items worn with makeup stains, marks, or those damaged from improper care will not be accepted.

 

  Care

 

  • Care Instructions: All items should be cold hand washed only.

 

Thank you for shopping with Ayatana Australia. We appreciate your understanding and cooperation with our return policy. If you have any questions please contact us at ayatanaaustralia@gmail.com